CA Service Management

  • 1.  CABI Survey report with ticket details

    Posted Nov 17, 2016 11:36 AM

    Hi all,

     

    we are looking to create a Report in BOXI that will bring details on survey with their corresponding ticket types (req/chg) and information about the answers received. I found that in casdm universe there are not built in joins for survey, survey_ans, cr, chg, etc. Any of you have an example or some guide in how to go about doing it?

     

    thanks!



  • 2.  Re: CABI Survey report with ticket details
    Best Answer

    Posted Nov 17, 2016 01:01 PM

    This is the answer:

    Knowledge Base Articles 

     

    Regards!