CA Service Management

  • 1.  URL to Related Ticket

    Posted Nov 21, 2016 02:11 PM

    Hi all,

    we want to show Related Ticket information in Service Catalog UI. I'm not sure where I have to set URL to Service Desk server to have this link to SD ticket working. So far when I click on the link the Service Catalog home page is displayed.

    Regards,

    Milan



  • 2.  Re: URL to Related Ticket
    Best Answer

    Posted Nov 21, 2016 02:50 PM

    Hi Milan,

     

    Please ensure the integration is using PKI in Catalog under Administration > Configuration > CA Service Desk and confirm the 'Test' returns successful. For this you will need a valid web service policy in SDM, 

     

    Steps to configure the PKI:
    1) In Service Desk verify the CASM_Policy web service policy exists (Administration > SOAP Web Services Policy > Policies) and:

        a)  'Allow Impersonate' is selected

        b) There is a valid proxy contact
    2) Create CASM_POLICY.P12 by running 'pdm_pki -p CASM_POLICY -f'
    3) Copy the generated CASM_POLICY.P12 to %USM_HOME% of each Catalog server in the environment
    4) From Administration > Configuration > CA Service Desk set 'Enable PKI' to 'Yes' and ensure the 'Keystore Name' and 'Policy Code' are defined as 'CASM_POLICY' (case sensitive).

     

    Thanks,
    Jason



  • 3.  Re: URL to Related Ticket

    Posted Nov 22, 2016 09:16 PM

    Hello Jason,

    thank you for your help.

    Milan