CA Service Management

Hello everyone,

I maked a customization that shows a popup on the screen when exist a ticket active with same category and configuration item selected.

It's works fine for detail_in and and detail_cr of analyst form, but not work for employee form. (detai_in and detail_cr).

in attachment the used files on customization:

File path:

NX_ROOT\site\mods\www\wwwroot\scripts

• cr_ops.js
• in_ops.js

NX_ROOT\site\mods\www

• z_count.spl
• op_custom.cfg

Analyst forms: (It's works fine)

• detail_in.htmpl
• detai_cr.htmpl

Employee forms:

• detail_in.htmpl
• detail_cr.htmpl

What's happening with employee forms ?

Hi,

my opinions are:

- webengine spel could use employee's data partition which prevents searching over nr factory;

- nrChanged function pointing to parent.ahdframe.nrChangedCallback, in this situation this should work, but if you'll try to use Analyst's interface with disabled popups (where DOM structure have sub-iframes), this could fail.

If you add some browser's console.log to your functions and share your SDM log results, I hope it will simplify the process

Regards,

cdtj