CA Service Management

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  • 1.  Fields to be mandatory on Request Form

    Posted Nov 23, 2016 04:36 AM

    We have 2 customized fields on the Request form. We want to make those fields mandatory at group level. Doing it at group level, will require JavaScript customization. Need some guidance if anybody did such kind of code customization.



  • 2.  Re: Fields to be mandatory on Request Form

    Posted Nov 23, 2016 06:27 PM

    Is your requirement that if the user opening the Request is a member of a certain group then the two custom fields should be mandatory and if they are not member of a certain group then they should not be mandatory?



  • 3.  Re: Fields to be mandatory on Request Form

    Posted Dec 22, 2016 08:11 AM

    Hi, as Lindsay request will you be able to clarify a little more your requirements?

    /J