CA Service Management

Hi Everyone,

I'm trying to create a Manual Notify Activity Message, but I need get the variable that indicate the user who is creating the manual notify.

For exemple:

If I have this syntax:
@{call_req_id.type.sym} @{call_req_id.ref_num} @{type.sym} @(the user that are creating the notification)

I will get that:
Incident 123456 Manual Notify FELIPE NUNES

Where FELIPE NUNES is the user that are logged in the SDM.

Anyone knows the syntax of the variables to get that information?

Regards,
Felipe Nunes

Hi,

try this one:

@{analyst.combo_name}

Regards,

cdtj

Hi Cdtj,

It worked .

Thank you,

Felipe Nunes