DX Unified Infrastructure Management

  • 1.  Nimsoft Agent not moving to Secondary hub when primary is down.

    Posted Nov 23, 2016 06:32 AM

    Hi Guys,

     

    In my environment, Nimsoft agents (Windows) not moving to secondary hub if primary is going down.

     

    Need quick help in this.

     

    FYI, Secondary hub's ip address was changed and I have recently updated the ip address through robot_update probe by modifying the ctx file in it. After doing this i applied this probe on the agents in slots of 50 and then 50.

     

    Afterwards, i checked by stopping the service on primary hub but i found that they are not moving on the secondary hub except non-windows machine. FYI, I have different robot_update probe for non-Windows boxes.

     

    Kindly suggest.

     

    Regards,

    Imran Khan



  • 2.  Re: Nimsoft Agent not moving to Secondary hub when primary is down.

    Posted Nov 23, 2016 07:52 AM

    Whether the ports are opened to new Ip address 



  • 3.  Re: Nimsoft Agent not moving to Secondary hub when primary is down.

    Broadcom Employee
    Posted Nov 23, 2016 11:57 AM

    Also, check there are no firewall related issues such as iptable is disabled if running on Linux.
    Thanks.
    regards

    -Sayeed



  • 4.  Re: Nimsoft Agent not moving to Secondary hub when primary is down.

    Posted Nov 26, 2016 12:09 PM

    All the ports are open and there is no firewall in between the servers and hubs.

     

    Error in the controller logs are as below.



  • 5.  Re: Nimsoft Agent not moving to Secondary hub when primary is down.

    Posted Nov 27, 2016 09:09 PM

    Compare the below Secondary HUB setting between Windows and Non Windows controller ..do you see any difference?