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Hi guys, My requirement is to implement two SLAs for business and non-business hours for a single priority ticket( Ex: for Priority P1 during business hours SLA is 2 hrs and during non-business hours is 4hours). Did anybody did it?

Question asked by Bin-wip on Nov 24, 2016
Latest reply on Nov 24, 2016 by Gutis

Hi guys,

 

My requirement is to implement two SLAs for business and non-business hours for a single priority ticket( Ex: for Priority P1 during business hours SLA is 2 hrs and during non-business hours is 4hours). Did anybody did it?

 

Thanks in Advance,

Bindu

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