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Hi guys, My requirement is to implement two SLAs for business and non-business hours for a single priority ticket( Ex: for Priority P1 during business hours SLA is 2 hrs and during non-business hours is 4hours). Did anybody did it?

  • 1.  Hi guys, My requirement is to implement two SLAs for business and non-business hours for a single priority ticket( Ex: for Priority P1 during business hours SLA is 2 hrs and during non-business hours is 4hours). Did anybody did it?

    Posted Nov 24, 2016 05:54 AM

    Hi guys,

     

    My requirement is to implement two SLAs for business and non-business hours for a single priority ticket( Ex: for Priority P1 during business hours SLA is 2 hrs and during non-business hours is 4hours). Did anybody did it?

     

    Thanks in Advance,

    Bindu



  • 2.  Re: Hi guys, My requirement is to implement two SLAs for business and non-business hours for a single priority ticket( Ex: for Priority P1 during business hours SLA is 2 hrs and during non-business hours is 4hours). Did anybody did it?

    Posted Nov 24, 2016 06:01 AM

    You can simply create two events for the same service type, one with the business hours workshift, other with non-business hours