CA Service Management

  • 1.  ServiceDesk Session Timeout Error Msg

    Posted Nov 25, 2016 03:36 AM
    Hi,  When session time out, appears popup. We do not want to appears popup. Is it possible?  Thanks&Regards


  • 2.  Re: ServiceDesk Session Timeout Error Msg

    Broadcom Employee
    Posted Nov 25, 2016 10:22 AM

    Are you referring to the warning message that a session is about to timeout or the message when the session actually times out?



  • 3.  Re: ServiceDesk Session Timeout Error Msg

    Posted Dec 07, 2016 02:01 AM

    Hi Yazici,

     

    Have a look at the web.cfg, you will find the following info:

     

    TimeoutWarning specifies the number of minutes prior to session timeout that the web client should pop up a warning alert box. The default value is five minutes; specify TimeoutWarning 0 to suppress this feature

    Try setting the value to zero (0) as follows:

     

    TimeoutWarning 0 

     

    Note: The leading exlamation mark  needs to be removed and services recycled for the change to take effect.

     

    Hope this helps?

     

    Kind Regards,

    Brian