I want to have different Impact symbols for Change Orders, but leave them as 1,2,3,4 & 5 for Request, Incident & Problem tickets.
For example our Change Manager wants the following impact symbols for Change Order tickets only:
1-Outage/Impact to critical service
2-Outage/Impact during service hours
3-Outage/Impact outside service hours
4-No Outage/Impact to service. Production change
Does anyone know a way to achieve this?