We use a button like below on the cmdb_detail.htmpl
<PDM_MACRO name=button Caption="Ulaşılan" Func="open_a_request_ulasilan()" hotkey_name="Open_a_Request" ID=button3>
The category will automatically come up when you click on this button.
The function contents are as follows.
function open_a_request_ulasilan( )
{
var category = "Bilgi.Biri.UlaşılanArama";
url += "+PRESET_REL=category:pcat.id:sym:"+encodeURI(category)+"";
}
When I checked the tickets in this category, I saw that you did not pcat in the category field.
How can I solve this problem?
Regards,
Burcu