CA Service Management

  • 1.  Does not appear "pcat" in the category field

    Posted Nov 25, 2016 01:51 AM

    We use a button like below on the cmdb_detail.htmpl

    <PDM_MACRO name=button Caption="Ulaşılan" Func="open_a_request_ulasilan()" hotkey_name="Open_a_Request" ID=button3>

    The category will automatically come up when you click on this button.
    The function contents are as follows.


    function open_a_request_ulasilan( )
    {

    var category = "Bilgi.Biri.UlaşılanArama";
    url += "+PRESET_REL=category:pcat.id:sym:"+encodeURI(category)+"";

    }


    When I checked the tickets in this category, I saw that you did not pcat in the category field.

     

     

    How can I solve this problem?

    Regards,
    Burcu

     



  • 2.  Re:  Does not appear "pcat" in the category field

    Posted Nov 25, 2016 06:26 PM

    Try

    url += "+PRESET_REL=category:pcat.persistent_id:sym:"+encodeURI(category)+"";



  • 3.  Re: Does not appear "pcat" in the category field

    Posted Nov 28, 2016 02:00 AM

    Hi

    We've already tried it.But category didn't automatically come up when I click on this button
    Do you have a different suggestion?

    Regards,
    Burcu