Hi Gene,
Robot is not setup as a passive. In addition, I tried the steps you mentioned above but the robot is already showing in the robot list. Even in the controller.log, i can see that robot is able to establish connection with Hub.
Problem is this that from hub we are unable to telnet to this linux box on port 48000
We have checked and found that tracert is fine and there is no firewall or blockage between the hub and robot.
Any more suggestion please?
Regards,
Imran K