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How are baselines in CEM calculated?

Question asked by varnima25 on Nov 29, 2016
Latest reply on Dec 1, 2016 by varnima25



We have an Average Response Time SLA as 2 secs, and when I check in CEM>>Administration>>Specifications>>Baselines for slow time it is showing 40 secs. And the SLA condition is around 0.435 - 0.532 secs and is not breached as per AVG Time SLA of 2 secs. 

I referred a tec doc :  Knowledge Base Articles 

I did not understand what doc says, can someone help me in understanding the same??