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How are baselines in CEM calculated?

Question asked by varnima25 on Nov 29, 2016
Latest reply on Dec 1, 2016 by varnima25

Hi,

 

We have an Average Response Time SLA as 2 secs, and when I check in CEM>>Administration>>Specifications>>Baselines for slow time it is showing 40 secs. And the SLA condition is around 0.435 - 0.532 secs and is not breached as per AVG Time SLA of 2 secs. 

I referred a tec doc :  Knowledge Base Articles 

I did not understand what doc says, can someone help me in understanding the same??

 

Thanks,

Chandrasekhar. 

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