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Tech Tip : CA Single Sign-On : When I try to change my password and it's refused, the page doesn't show the User-Friendly message (smpwservices.fcc)

  • 1.  Tech Tip : CA Single Sign-On : When I try to change my password and it's refused, the page doesn't show the User-Friendly message (smpwservices.fcc)

    Broadcom Employee
    Posted Nov 29, 2016 05:13 AM

    Issue:

     

    Running Web Agent, when I go to the Password Services page smpwservices.fcc,
    the User-friendly messages don't display on change password page when the
    password isn't accepted.

     

    To illustrate :

     

      Your password change was not accepted

     

      Your new password does not contain enough nonalphanumeri characters.
      Passwords must contain at least 1 nonalphanumeric character(s).

     

      It was working on Web Agent 5, but since upgraded to
      12, it doesn't work anymore.

     

      Issue reproduced with IE, Firefox, Chrome

     

    Environment:

     

      Policy Server 12.52CR00 on SunOS 5.11; User Store on LDAP ODSEE 11g 11.1.1.7.0; Web Agent 12.52CR00 on Sun Java Web Server 6.1SP3 on SunOS 5.11;

     


    Cause:

     

      There's a known issue when on a POST request, the value of the $$SMPWUSRMSG$$
      is not received by the Web Agent

     

    Resolution:

     

      Upgrade the Web Agent to 12.52SP1CR05 to benefit the fix :

     

      Defects Fixed in 12.52 SP1 CR05
      00118306 DE139891
      The password change reason is not passed to Change Password form during POST.
      https://docops.ca.com/ca-single-sign-on/12-52-sp1/en/release-notes/cumulative-releases/defects-fixed-in-12-52-sp1-cr05#DefectsFixedin12.52SP1CR05-WebAgent

     

    KB : TEC1736652