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  • 1.  color change of the ticket number

    Posted Nov 30, 2016 05:11 AM

    Hi all,

     

    when a particular field is updated with a value 1 using events, i want to change the color of the ticket. Is it possible? Did any body done this?

     

    Regards,

    Bindu



  • 2.  Re: color change of the ticket number

    Posted Nov 30, 2016 10:46 AM

    Hi Bindu,

    The color is only variable based on SLA Violations as far as I know.  I dont believe you can use an event to change the color.  I think this would require some custom code, or an enhancement which you can post here in the community as an "idea".

    Thanks,

    Jon I.