CA Service Management

  • 1.  APM integration with ITCM

    Posted Dec 01, 2016 01:45 AM

    Is CA APM by default integrated with CA Client Automation? or do we have to make that at the time of implementation.



  • 2.  Re: APM integration with ITCM

    Broadcom Employee
    Posted Dec 01, 2016 06:08 AM

    This is a question for APM so I will move the thread accordingly



  • 3.  Re: APM integration with ITCM

    Posted Dec 01, 2016 07:36 AM

    If you have Asset Portfolio Manager (APM) and CA client automation only then the integrations is already enabled if you use the same MDB..

     

    IF you are using CA-SAM then you should use that as the integration for APM not the MDB..

    When the CA-SAM integration enables then the Client Auto integration in the MDB is disabled.

     

    Also remember that you need to set up Reconciliation rules in order to se the links for both SAM and Client Auto in APM. 



  • 4.  Re: APM integration with ITCM

    Broadcom Employee
    Posted Dec 01, 2016 09:00 AM

    To get quicker responses, please specify which APM that you are talking about so it can go to the correct group. We hd two Asset Portfolio Manager queries end up in Application Performance Management