CA Service Management

  • 1.  Secondary server, keep FQDN in url

    Posted Nov 30, 2016 03:27 PM

    Hi team,

     

    Currently trying to configure a secondary server.

     

    Setup is :

     

    server1 is my primary

    server2 is my secondary

     

    servicedesk-dev is a DNS entry for server2

     

    Created a server entry in Administration -> System -> Servers with servicedesk-dev as the host_name

     

    Original domsrvr and webengine are still on the primary server1.

    Created :

    - 3 domsrvr (domsrvr:11, domsrvr:12 and domsrvr:13) with servicedesk-dev as the host.

    - 3 webEngine (pdmweb1.exe,pdmweb2.exe,pdmweb3.exe) with servicedesk-dev as the host.

    - 1 webdirector and added it in every webEngine configuration

     

     

    Everything is working fine. When i reach to http://servicedesk-dev.***.xxxxx/CAisd/pdmweb.exe, webDirector redirects me to one of these :

    http://servicedesk-dev/CAisd/pdmweb1.exe 

    http://servicedesk-dev/CAisd/pdmweb2.exe 

    http://servicedesk-dev/CAisd/pdmweb3.exe 

     

    The problem is that it strips out the .***.xxxxx from my address.

     

    I found this thread : Secondary Server URL Change 

     

    I tried to update the web.url, no success.

     

    I tried to change these files :

    servicedesk-dev-web1.cfg

    servicedesk-dev-web2.cfg

    servicedesk-dev-web3.cfg

     

    And modify these lines :

    RedirectingURL http://$NX_LOCAL_HOST:80/CAisd/pdmweb1.exe

    RedirectingURL http://$NX_LOCAL_HOST:80/CAisd/pdmweb2.exe

    RedirectingURL http://$NX_LOCAL_HOST:80/CAisd/pdmweb3.exe

     

    To :

     

    RedirectingURL http://servicedesk-dev.***.xxxxx:80/CAisd/pdmweb1.exe

    RedirectingURL http://servicedesk-dev.***.xxxxx:80/CAisd/pdmweb2.exe

    RedirectingURL http://servicedesk-dev.***.xxxxx:80/CAisd/pdmweb3.exe

     

    But every time i recycle, the files are updated and my changes are lost.

     

    Anyone can help me?



  • 2.  Re: Secondary server, keep FQDN in url

    Posted Nov 30, 2016 03:33 PM

    Pier-Oliver,

    Update the web.cfg and web.cfg.tpl files located in NX_ROOT\samples\pdmconf directory along with those in the bopcfg directory.  That should resolve the problem for you.

    Jon I.



  • 3.  Re: Secondary server, keep FQDN in url

    Posted Nov 30, 2016 03:42 PM

    On the secondary server?

    ! RedirectingURL http://<machine name>/<cgi directory>/<cgi name>

     

    What do i put as the <cgi name> since i have 3 webEngine?

     

    Thanks Jon



  • 4.  Re: Secondary server, keep FQDN in url

    Posted Nov 30, 2016 03:51 PM

    Tried with pdmweb.exe but now it loops



  • 5.  Re: Secondary server, keep FQDN in url

    Broadcom Employee
    Posted Nov 30, 2016 05:07 PM

    Pier-Olivier,

     

    What version of Service Desk are you using? I think you may be hitting this defect:

     

    https://support.ca.com/irj/portal/kbproblem?docid=632062&productcd=USRD&problemnbr=3362  

     

    The fix for this defect is included in 14.1 Cumulative 3, but I don't believe it's in any other published fixes.

     

    Also the tpl files need to be adjusted.

     

    Also to confirm, do you have web director configured? The RedirectingURL value requires only comes into play when a web director is configured.



  • 6.  Re: Secondary server, keep FQDN in url

    Posted Dec 01, 2016 10:27 AM

    I'm on 12.9 Alex!

     

    Right now i'm gonna delete the .tpl files and see what happens



  • 7.  Re: Secondary server, keep FQDN in url

    Posted Dec 01, 2016 10:30 AM

    But the defect described in your KB article is exaclty what i'm running into!



  • 8.  Re: Secondary server, keep FQDN in url
    Best Answer

    Broadcom Employee
    Posted Dec 01, 2016 01:41 PM

    Pier-Oliver..........

     

    There is also a test fix available for CA SDM 12.9.

     

    Please open a CA Support ticket and request the solution for USRD#3362 for CA SDM 12.9



  • 9.  Re: Secondary server, keep FQDN in url

    Posted Dec 01, 2016 01:54 PM

    Not sure if i want to apply a test fix. My env is running clean.

     

    I deleted the .tpl files and right now everything is working fine

     

    Thanks anyway!