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Automatically Create Incident

Question asked by Balram.Deswal on Dec 1, 2016
Latest reply on Dec 7, 2016 by Brian_Mathato

Hi Team,

 

There are two independent service desk implemented in the same network in our environment. The requirement is that, whenever an incident/request is created in service desk 1, it gets replicated (with same requestor, assignee, category, priority, open date and so on) in service desk 2. Although ref_num can be different in service desk 2.

 

Kindly provide your guidance on how to use the webservices to achieve this. Is it possible to call the webservice from detail_in page after it is saved and pass all the parameters provided?

 

Thanks & Regards,

Balram Singh Deswal

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