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We are currently upgrading to r14 Service Desk under the impression this was ITIL compatible....

Question asked by AnitaEvans1 on Dec 2, 2016
Latest reply on Dec 2, 2016 by Gutis

We are currently upgrading to r14 Service Desk under the impression this was ITIL compatible, but to find out that there are no Customer Request htmpl pages. Why can employees raise a request and customers can not, ITIL means Requests, Incidents and Problems.  Customers should be able to raise a Request or Incident, and we should not have to tweak the format pages or the to have the employee interface and set roles just to have a request. are you going to supply pages for customers to use?

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