AnsweredAssumed Answered

task is pending but request closed

Question asked by subbaraomahendrakar.1 on Dec 5, 2016
Latest reply on Dec 5, 2016 by cdtj



we are using CASD14.1 with c2 patch. we have workflow task for request module.


when analyst works on request ticket which have workflow task, Analyst is able change the request ticket status to solved even though the workflow for that request is still active?


can any one help how to prevent analyst not to keep request status to resolved when workflow task for request are still active I mean pending?




do we have any option in option manager to display a message to analyst when uncompleted workflow task are there in request ticket they should make it complete before they make the request status to Solved.


(FYI. sovled status for request we have Make Active? 'Yes' and Make Resolved Option 'Yes)