Example of JSON being passed in through http post:
{
"cr":{
"requested_by":{"@COMMON_NAME":"Name, Example"},
"customer":{"@COMMON_NAME":"Name, Example"},
"category":{"@COMMON_NAME":"Example.Category.Symbol"},
"log_agent":{"@COMMON_NAME":"Name, Example"},
"assignee":{"@COMMON_NAME":"Name, Example"},
"group":{"@COMMON_NAME":"Example Group"},
"affected_service":{"@COMMON_NAME":"Example Affected Service"},
"zrptmethod":{"@COMMON_NAME":"Example Report Method"}
}
}
This normally works except for when trying to create a ticket where the category has properties and some of them are set to be required before it will allow the ticket to be saved. I do not know how to add the properties into this JSON.
When trying to perform a post to create a ticket where Example.Category.Symbol has required properties with the above json, it gives back this response:
"One or more Properties require values."
When looking at the output of the command "bop_sinfo -d cr" I see two attributes (I believe) related to properties:
1) properties BREL <- cr_prp.owning_cr {owning_cr = ?}
2) add_property_persids LOCAL STRING(0)
My understanding is that, since properties is a BREL, I would normally create the ticket (if properties aren't set to be required) and then perform a GET request on the request which was created asking for the properties which it has and use that information to update the properties by doing a PUT for each property I want to update in the cr_prp factory. Or I could gather a list of properties by providing a query containing the owning_cr equal to the ticket I had creating and that would give me its properties list. Unfortunately I cannot make it that far because it will not create a ticket unless I provide values for the required properties when creating it.
I would attempt to use the add_property_persids attribute except for the fact that since the ticket hasn't been created, none of the properties exist yet to have persids.
Is there some way I can do something with the properties attribute (adding it to my json) in order for it to add values to the required properties?