AnsweredAssumed Answered

Alert if agent is disconnect

Question asked by FernandoSerraPT on Dec 6, 2016
Latest reply on Dec 6, 2016 by Hallett_German

Hello guys,


To detect if we have some agent down, we are using these expressions:



And on alert we have this:



The problem its, if we disconnect one agent, this alert don't shows up, because the value we receive isn't 0.

Whats the best resolution way to alert us, if some agent goes disconnect?



Fernando Serrano