AnsweredAssumed Answered

Archiving not working at 4.1

Question asked by andrade on Dec 6, 2016
Latest reply on Dec 6, 2016 by MWNiebuhr

I'm trying to archive old instances from CA Service Catalog integration before upgrade to 4.2 SP2.

 

1 - Created a process to archive all instances, changing autoarchive value to 1 using ControlInstance Calls

Request

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:itp="http://www.ca.com/itpam">
   <soapenv:Header/>
   <soapenv:Body>
      <itp:controlInstance>
         <itp:auth>
            <itp:user>USERNAME</itp:user>
            <itp:password>PASSWORD</itp:password>
         </itp:auth>
         <itp:instanceId>INSTANCE</itp:instanceId>
         <itp:action>archive</itp:action>
      </itp:controlInstance>
   </soapenv:Body>
</soapenv:Envelope>

Return

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
   <SOAP-ENV:Header/>
   <SOAP-ENV:Body>
      <controlInstanceResponse xmlns="http://www.ca.com/itpam">
         <actionStatus>The archive action was successfully executed.</actionStatus>
      </controlInstanceResponse>
   </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

 

2 - After that, I verify the policies to grant Archive configuration

ITPAM Archive Configuration

 

3 - But the instances keep at c2oruntimeobjects table.

 

Did I making anything wrong?

 

Thank you!

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