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Is there a way to add SLA violation metrics to email notifications?

Question asked by RichFTB on Dec 7, 2016
Latest reply on Dec 12, 2016 by Lindsay_Estabrooks

I am attempting to update some of our message templates with information concerning SLA's such as the total time allowed, time left until SLA is broken, and date/time SLA will be broken. I have searched several documents and the forums and found that some SLA parameters may require other modifications to Macros/Spel code.  Any information on this subject would be a great help!

 

Also, is there a list of OOTB email variables?

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