Hi All,
PFA..
When I try to access ITPAM url, I am getting an error message as "This site can't be reached. Log states that ITPAM Agent with id <id no> is not reachable.
Kindly provide your suggestions to resolve.
Regards,
Sugasini M
Hi Sugasini,
Can you check Process Automation service is started? If yes, attach boot.log and C2o.log files
from '.C2o\Log' directory.
Thanks, Zafar
Thanks for the quick response Zafar.
PAM service already started. Please find below attached boot.log and C2o.log.
Thanks Zafar,Thanks,
Sugasini M
Thanks for the logs. I don't see any issue in the logs and Agent not reachable message should not prevent the console from opening.
- What is the version of PAM and JDK?
- Is this fresh a install?
Please log a support case so that we can investigate this further.
Zafar
Thanks Zafar,
PAM Version: 4.3 HF01
java version "1.7.0_79"
Yes, Installed recently.
Regards
Sugasini M
You will need to review the startup portion of the c2o.log file. A simple way to do this would be to increase the logging level to INFO per the knowledge document TEC575522 Increase logging levels, file size and rollover for PAM logs
Then stop the Orchestrator, backup or simply delete the \pam\server\c2o\log\c2o.log file so a fresh one will be generated, then start the service.
After ~5 minutes check the c2o.log reading from the top.
Please feel free to open a support case for assistance reviewing the logs.
Has the team been able to help you resolve your issue? Can you come back and let us know?
You will need to review the startup portion of the c2o.log file. A simple way to do this would be to increase the logging level to INFO per the knowledge document TEC575522 Increase logging levels, file size and rollover for PAM logs
Then stop the Orchestrator, backup or simply delete the \pam\server\c2o\log\c2o.log file so a fresh one will be generated, then start the service.
After ~5 minutes check the c2o.log reading from the top.
Please feel free to open a support case for assistance reviewing the logs.