CA Service Management

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  • 1.  Change counters

    Posted Dec 07, 2016 12:05 PM

    Hi Everyone

     

    How to customize the "search for my incidents" in the web form de employee

    I need change the section of:

    Tiene # Incident
    Tiene # Groups

    Which web form do I need to change or which part of the administration?
    Please help me

     

     

    Regards,

    Marco Velazquez.



  • 2.  Re: Change counters

    Posted Dec 07, 2016 12:21 PM

    Hi Marco,

    Could you be more specific regarding what your goal is? What do you want an employee to see on the self-serve interface?

    Cheers, Lindsay



  • 3.  Re: Change counters
    Best Answer

    Posted Dec 07, 2016 12:46 PM

    Hi Lindsay

     

    The problem is resolved, this section can be changed directly in the Scoreboard.
    Thank you for helping