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Contacts Objects - Macros

Question asked by JasonLLM on Dec 9, 2016
Latest reply on Dec 12, 2016 by Brian_Mathato

Hello Community,

 

Im creating some multiple notification macros, in the object contacts tab i see there's "group" object but i'll like to send the notification to the analyst that is set to manager in the group configuration.. it's this possible?

 

I know there's a macro that goes and notify the manager of the group but it brings a default email template and the customer have a different one that he'll like to use.

 

 

Regards,

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