CA Service Management

  • 1.  Notifications change orders fail

    Posted Dec 09, 2016 02:52 PM

    Good morning I require au help since I am trying to put a url in a notification template but they do not work I am not redirecting to the change order I get an apache error message because the address is not complete

     

    In the url of the notification I am adding it as follows:

     

    https://gtmesa.getronics-latam.com.co:8446/CAisd/@{chg.web_url}

    https://gtmesa.getronics-latam.com.co:8446/CAisd/@{chg_ref_num}

    https://gtmesa.getronics-latam.com.co:8446/CAisd/@%7Bchange_id.web_url} (default template)

     

     

    I appreciate your help since none of these ways works for me to be able to configure the dynamic url for change orders (not for classic workflow tasks



  • 2.  Re:  Notifications change orders fail

    Posted Dec 09, 2016 05:50 PM

    For what object type is the message template defined (Change Order or Change Order Workflow Task)?

    Is this message template being used with an Activity Notification or a Multi-Notification Macro?



  • 3.  Re:  Notifications change orders fail

    Posted Dec 12, 2016 03:47 AM

    Hi Brayan,

     

    Instead of coding this yourself, simply reference the web_url variable\attribute of this object. 

     

    BTW, the questions from Lindsay_Estabrooks  are valid one as depending on where you are calling this, the context or format slighly changes. 

     

    Kind Regards,

    Brian



  • 4.  Re:  Notifications change orders fail

    Posted Dec 12, 2016 07:02 AM

    For what type of object is the message template defined (Change Order or Change Order Workflow Task)?

     

    RTA: the template is defined for change order

     

    Is this message template used with an activity notification or a multi-notification macro?

     

    RTA: It is not notifying with multiple macro notification



  • 5.  Re:  Notifications change orders fail

    Posted Dec 12, 2016 08:52 AM

    Hi Brayan,

     

    Based on your response, best would be to use the web_url attribute\variable as it is the easiest by far.

     

    Have a look a some of the OOTB activity notifications (e,g Initial, Closed, etc...) for Change Order to get an idea of what I mean. 

     

    Kind Regards,

    Brian



  • 6.  Re: Notifications change orders fail

    Posted Jan 27, 2017 08:30 AM

    Hello good day

    In validation with CA support engineering, it was found that this problem is presented by Service Desk Manager and the solution is to apply the cumulative number 3, I hope someone will serve you for future problems



  • 7.  Re:  Notifications change orders fail

    Posted Mar 22, 2017 05:35 AM

    Hi,

    I doubts that cp3 will fix your wrongly defined URL that you provided as example above or maybe this is something else

     

    as an example 

    https://gtmesa.getronics-latam.com.co:8446/CAisd/@%7Bchange_id.web_url} (default template)

    will result to:

    https://gtmesa.getronics-latam.com.co:8446/CAisd/https://gtmesa.getronics-latam.com.co:8446/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=chg+SKIPLIST=1+QBE.EQ.id=440028

     

    This is where is your problem

    the only think you need  to refer to a change will be

    @{change_id.web_url} 

    this will result to the full path to your object

    https://gtmesa.getronics-latam.com.co:8446/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=chg+SKIPLIST=1+QBE.EQ.id=440028

     

    My 2 cents

    /J