CA Service Management

Hi All,

I am using pam process to send email notification , I am using sendRequestEmail webservices. When ever the mail is sent it send link at the end. But I don't want any link in mail template. Can anyone suggest how to remove it.I want to remove below marked yellow lines.

Also I tried to use normal send email operator , but  problem I am facing is it does not show email from user name it display email address. I want to display user name if mail notification is sent from email operator from pam.

Please suggest on both scenarios  

Unfortunately there is no configuration item or supported method exposed to control the display of 'View Request<request id>' link when the request email does not include the request snapshot however I could suggest the following customization:

1) Copy ..\Service Catalog\view\webapps\usm\explorer\request\requestemailprofile.xsl to:

..\Service Catalog\filestore\custom\explorer\request

2) Comment out line 325 as follows:

<!-- <a href="{concat($uri, 'wpf?Node=icguinode.requestprofile&amp;Args=', /xmlRoot/COLLECTION/usm_request/request_id/LITERAL)}"><xsl:value-of select="$xslcontent/view_request"/> <xsl:value-of select="/xmlRoot/COLLECTION/usm_request/request_id/LITERAL"/></a> -->

3) Save your changes
4) Stop Catalog service
5) Delete the contents of ..\Service Catalog\view\translets
6) Start Catalog service

Please note that you will need to own/maintain the customization should the base requestemailprofile.xsl file be updated via a patch or upgrade.