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How to create notification Rule for Request assignee a 2 specific group

Question asked by JonathanM on Dec 14, 2016
Latest reply on Dec 14, 2016 by Grant Bruneau

I need created notification rule send specific message when ticket created  is Request and assignee a Group is IT Desktop Support or group IT Laptops Support.

 

i created the message template and created the conditional site defined macro, but only has successful when use 1 group.

 

any idea

 

then i need replicated when this activity occurred

- resolved

- transferd

- log comment

 

thanks

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