CA Service Management

  • 1.  The domsrvr on our   CA SDM 14.1failed. Can someone please point me to the instructions for collecting crash dump for

    Posted Dec 15, 2016 06:54 AM

    The domsrvr on our CA SDM 14.1 failed. Restarted the application and now ok but in order to investigate further I believe it is possible to collect a crash dump. Can someone please point me to  the instructions for collecting a crash dump.



  • 2.  Re: The domsrvr on our   CA SDM 14.1failed. Can someone please point me to the instructions for collecting crash dump for

    Posted Dec 15, 2016 08:27 AM

    Hi Suki,

    here is a Tech Doc that explains how to handle hang/crash issues:

    http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec595780.html

     

    Thanks,

    Jon I.