CA Service Management

We need to customize webscreen painter such that While raising a ticket if a particular request area is selected then some fields need to be mandatory. They can be optional for other request areas .

Example:

For 2 Request Areas - ReqArea1 , ReqArea2 the fields : Name , Contact number , Asset id , Location should be mandatory.For ReqArea3 only Name and Contact number needs to be mandatory (Asset id , Location need not be mandatory)

How can this be done?

Kindly help.

Hi Sanketkumar dave,

Unfortunately we dont offer that type of logic out of the box with the forms. Thus this cannot be done using Web Screen Painter, as it would require custom spelcode to trigger the system to check those dependent fields and act accordingly - like a "if this, then that" type of thing.  This would be something that is considered and enhancement which you can post as an idea here on the communities.  With that, there may be some folks out there that have done this type of thing using spel code and may be willing to share that information with you.

Thanks,

Jon I.