AnsweredAssumed Answered

Different Default Priority Value for Request & Incident

Question asked by Balram.Deswal on Dec 16, 2016
Latest reply on Apr 13, 2017 by Manirul_Hak

Hi Team,


I am using CA SDM 14.1.03 with SQL Server 2008 R2 on Windows Server 2008 R2. I am using a customised mod file with the following content:

MODIFY cr priority { ON_NEW DEFAULT 3 ; } ;


Using this, the default value of priority for both request and incident is coming of "Medium Priority" (instead of out of box default "Unassigned" priority of value 0).


I want to implement a scenario in which the default value of priority for incident should come different from the default value of priority for request.


How it can be achieved?


Kindly provide the solution for this.


Thanks & Regards,