Is it possible to export KB documents in CA to a word document , if possible could you please help how we can achieve this
Currently that is not possible. At this time we dont have any native mechanism to export KT documents into readable formats such as word or pdf. The only round-about way to do this is to view the document and click on "View user friendly version" under the document options on the top right. That will pop out another window with a simplified view of the document, which will have a "Print" button on top. If you click that button, and you have some type of a PDF creator (usually a printer driver or PDF printer of some sort - win10 natively has one), you can switch to that PDF printer and it will save it as a PDF. Unfortunately its not really editable that way, but you may be able to figure out a way to get that into MS Word.
Hope this helps,
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