DX Application Performance Management

When you install the APM Agent for CA Service Desk monitoring, two agents appear. How to solve?

Hi Antonio,

If you expand both nodes I would say one of them has no metrics. Please check below TEC DOC and see whether it helps resolve this issue:

"%1 added at the end of the Agent Name"

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1546308.html

Thanks

Jose

It is as Jose suggests, or the app does in fact spin up two instances of the application. It is probably the former.

Hi Antonio:

    Let us know if the suggestions given resolve the dual agent issue or if it persists

Thanks

Hal German

Hi,

If they are different agents you could try specifying a custom agent name for each instance in the app startup script (or agent profile) to distinguish both agents.

Thanks

Jose

José, thanks for the reply. I know how to define a name for each agent. The problem is that it is just an agent, just a startup file. However, when he gets up, two agents stand up. And I do not know where that second agent comes from. If I rename the agent, the two will be renamed. You got it?

Antonio

Yes, according to your notes it is the same agent but it is reporting different data for each node.

Could it be possible you are pointing to two agent.jar or two agent profiles in the app startup script?

Thanks

Jose

José,

Also I veirifiquei this. But no, that's not the problem. What amazes me is that an earlier version of SDM did not present this problem. Which leads me to create something that has been changed in the SDM framework.

Antonio

It sounds like the startup script of the application is spawning off two processes, each harnessing the agent startup parameters.  Can you verify this on the application server?