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  • 1.  Can the administrator  configure some users notification setting

    Posted Dec 19, 2016 09:46 AM

    Hi all

    I want configure some user notification Settings.I know that the following notification of management can set all people,and account settings can set yourself.I want to configure some users notification setting,Is this ok?

     

    Any ideas?

    thanks

    Sender



  • 2.  Re: Can the administrator  configure some users notification setting
    Best Answer

    Broadcom Employee
    Posted Dec 19, 2016 11:44 AM

    Sender,

     

    As you stated there are really only two types of notification settings, universal settings that applying to everybody and the settings that are specified on each contact record (what type of notification they will receive under certain circumstances). There isn't much else. Is there something particular that you are looking to configure?



  • 3.  Re: Can the administrator  configure some users notification setting

    Posted Dec 20, 2016 12:58 AM

    Thank you for the response.Now we finished it by the database,it is the production system, so before that, we did not want to modify the database to complete it.



  • 4.  Re: Can the administrator  configure some users notification setting

    Broadcom Employee
    Posted Dec 20, 2016 12:13 AM

    Hi Sender,

     

    If you create a Message Rule and associate it to a specific message template, it may be acheivable. A similar question was posted previously.

     

    How to create notification Rule for Request assignee a 2 specific group:

    https://communities.ca.com/message/241944839?et=watches.email.thread 

     

    If the above does not help, could you give us more details and exmaples of what you are achieving?

     

    Thank you,

     

     

    Kaori