AnsweredAssumed Answered

scheduled tickets

Question asked by Utku Alp on Dec 20, 2016
Latest reply on Dec 22, 2016 by jmayer

dear all,


I need some idea, again. I'm trying to create tickets in scheduled periods. For example, a ticket on the first day of each month. I'm able to schedule tickets for upcoming months with the help of cdtj at this topic; CA Service Desk date function in spell code .

Now I'm looking for a solution to trigger these scheduled tickets. How can i trigger and let the system create automatically without any API / Web Service interaction? I know the solution with an external process using CA Service Desk web sevices but I'm wondering if I can do it on Service Desk.