AnsweredAssumed Answered

Error with the sla calculation with two timezon different

Question asked by Gabriel.M on Dec 20, 2016
Latest reply on Dec 22, 2016 by camja06

Hello,

 

We have an issue, the application server is in a timezone different, of the end users. When the user create the ticket the application put the expiration time with the server hour and not with the time zone configured in the user information.

 

Could you help us with this case because the impact by the user is very higt?

 

Regards,

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