CA Service Management

  • 1.  Change fields in form links

    Posted Dec 21, 2016 06:33 AM

    Hi,

    I need to change some fields when you have a list of incidents(list_in.htmpl), move the mouse over the link of the incident number and a form appears
    Like the example:

     

    What is the form to perform or where is to remove some fields and put others?

    Thanks!



  • 2.  Re: Change fields in form links

    Posted Dec 21, 2016 07:15 AM

    Hi,

    you need to create/modify preview_<factory_name>.htmpl form, detailed answer could be found here: https://communities.ca.com/message/241903137?commentID=241903137#comment-241903137 

     

    Form examples could be found in bopcfg folder: Service Desk Manager\bopcfg\www\htmpl\web\analyst\preview_cr.htmpl

     

    Regards,

    cdtj



  • 3.  Re: Change fields in form links

    Posted Dec 21, 2016 07:51 AM

    In the folder bopcfg I have gone form to form (that could be) and I have not seen it and it seemed strange that it was not

     

    Thanks!!!