Stop users from creating new ticket

Discussion created by rkalidh87 on Dec 22, 2016
Latest reply on Dec 22, 2016 by rkalidh87



 i want to prevent users from creating new incident/request in tool, where they can update existing tickets

 i tried with data partition creation and assigned to user

 data partiton type: create

table name: call_req

constraint id=0

But it doesn't worked,, please help me to achieve this. version : 14.1 CUM 2 AA setup