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How to avoid Duplicate rows in report ?

Question asked by sanketkumar.d on Dec 28, 2016
Latest reply on Jan 10, 2017 by TMACUL

Our status report has various fields including open date , acknowledge date , end user details, module , response time , request area , etc .

We are encountering duplicate rows for a specific request area say A. So for all the other request areas , the details are entered only once in a report when a ticket is raised . But for the request area "A" , we get three entries(3 rows) for a single ticket .  "Avoid duplicate row aggregation" is checked yes but still the issue isnt resolved . Kindly help !