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Issue:
We are getting the following error message when starting the ALM Service:
Unhandled exception has occurred in your application. If you click Continue, the application will ignore the error and attempt to continue. If you click Quit, the application will close immediately. The 'DbProviderFactories' section can only appear once per config file.
Environment:
CA Agile Requirements Designer (ARD)- Agile Designer
GTHPALMService- HP ALM Service
Cause:
This error is caused when the line 'DbProviderFactories' appears twice in your Microsoft.NET configuration file and your ALM Group Policies need to be configured.
Resolution:
Remove the DbProviderFactories mentioned in the error message:
1. Go to C:\Windows\Microsoft.NET\Framework\v4.0.30319\Config
2. Open machine.config in Notepad or a similar program.
3. Search for 'DbProviderFactories'.
4. Click the 'Next' button twice on the Find window.
5. Take a backup (copy/paste into another file) of this 3rd DbProviderFactories mention (line 158 typically).
6. Now delete this line because it has nothing in it but <DbProviderFactories/>.
Re-Start ALM Connection:
1. Go to C:\Grid-Tools\GTHPALMService\GTHPALMService_ConfigEditor
2. Open the ALMServiceConfigEditor.exe.
3. On the Connection String tab, click the 'Verify' button.
4. You should get a 'Connection opened successfully' message.
Check Group Policy Status:
1. Go to the 'Status' tab in the config editor.
2. Click the 'Get Task Status' button. You will most likely receive the message 'GT ALMService is currently: Unknown'. This means we will need to enable this and start the service now.
3. Click the 'Create Task' button.
4. Enter in the username/password you would use to create Windows task. You might need administrator access. This information should be the domain name/username and password.
5. Click the 'Check Group Policy Status' button. You will most likely receive the error message 'Setting is not enabled for group policy- Do not forcefully unload the user's registry at user logoff'. This means we will have to the enable group policy status now.
Enable the Group Policy Status:
1. Open a command prompt.
2. Type gpedit.msc and hit enter.
3. In the Local Group Policy Editor that opens, go to 'Computer Configuration'.
4. Click on 'Administrator Templates'.
5. Click on 'System'.
6. Click on 'User Profile'.
7. Double click on 'Do not forcefully unload the user's registry at logoff'.
8. Click the radio button for 'Enabled'.
9. Click the 'Apply' button.
10. Click the 'OK' button.
Check Group Policy Status: (again)
1. Go to C:\Grid-Tools\GTHPALMService\GTHPALMService_ConfigEditor
2. Open ALMServiceConfigEditor.exe
3. Go to the Status tab in the config editor.
4. Click the 'Check Group Policy Status' button.
5. No we should receive the message 'Group Policy settings verified'. This means the group policy settings are enabled.
Start ALM Service:
1. Click the 'Start Service' button. This is a service task in Windows.
2. Click the 'Get Service Status' button. You should receive the message 'GT ALM Service is running'.
3. Verify the service is started by going to the log files at C:\Grid-Tools\GTHPALMService\logs\alm-(date).log
Additional Information:
If you experience any issues, please open a support case by going to https://support.ca.com/irj/portal/newhome or calling CA Customer Care at one of these numbers http://www.ca.com/us/company/contact-us.html.