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New Color codes for request and incidents

Question asked by CodeGeek on Dec 28, 2016
Latest reply on Jan 11, 2017 by CodeGeek

I'm checking the feasibility of extending the color codes in  CA Service Desk.

These colors will be used in the configuration of SLA's .

  1. when the ticket is 50 % completion in the SLA I would like to change the color to "GREY"
  2. 75 % completion of SLA time then "Orange"
  3. 100 % completion of SLA time then "RED"


Out of box we've orange and red color codes 

OOTB macros
Set SLA Violation = Violated  - RED
Set CR SLA Violation=Predicted - ORANGE


My question is how to create a new color code to use in SLA's  , such as 'GREY'