I'm checking the feasibility of extending the color codes in CA Service Desk.
These colors will be used in the configuration of SLA's .
- when the ticket is 50 % completion in the SLA I would like to change the color to "GREY"
- 75 % completion of SLA time then "Orange"
- 100 % completion of SLA time then "RED"
Out of box we've orange and red color codes
Set SLA Violation = Violated - RED
Set CR SLA Violation=Predicted - ORANGE
My question is how to create a new color code to use in SLA's , such as 'GREY'