CA Service Management

  • 1.  Activity association

    Posted Dec 29, 2016 06:52 AM

    Hi,

     

    we are using casd 14.1 with c2 path.

     

    can any one tell how to write activity association on call req activity log analyst.

     

    I mean something like alg.call_req_id.analyst

     

    when I checked object name for activity log in callreq table is act_log BREL<- alg.call_req_id {call_req_id = ?)

     

    when I tried to create activity association alg.call_req_id.analyst and tried to link to condition its throwing error. can any one suggest how to write



  • 2.  Re: Activity association
    Best Answer

    Posted Jan 02, 2017 09:17 AM

    Not sure what you are trying to accomplish here.

    An Activity Association can only be defined on an Attribute of primary objects (like Change Order, Incident/Problem/Request, Configuration Item, Contact). Activity Log is not one of those primary objects.



  • 3.  Re: Activity association

    Posted Jan 03, 2017 05:32 AM

    Thank you for the reply you are correct



  • 4.  Re: Activity association

    Posted Jan 03, 2017 06:16 AM

    Hi,

    the think is what requirements you was trying to archive?

    always several roads to go to destination

    /J