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  • 1.  Device has stopped responding to polls alarms

    Posted Dec 29, 2016 11:37 AM

    Hi,

     

    I am receiving the alarms "Device has stopped responding to polls alarms", I check the devices and the connection is working fine. What is the possible issue?

     

    Thanks for your support.



  • 2.  Re: Device has stopped responding to polls alarms

    Broadcom Employee
    Posted Dec 29, 2016 05:40 PM

    Hi Ricky,

     

    CA Spectrum asserts the "DEVICE HAS STOPPED RESPONDING TO POLLS" alarm when the device is not responding to PING.

    Did you test the Ping from the SpectroSERVER machine?

    Does this problem happen to a specific device? 

    What is the CA Spectrum version? Check the $SPECROOT/Install-Tools/.history file.

    What is the Operating System? Windows? Linux? Solaris?

     

    Thanks,

    Silvio



  • 3.  Re: Device has stopped responding to polls alarms

    Posted Dec 31, 2016 09:54 AM

    Hi Ricky ,

     

    Please check is there any network drop from Spectrum server to your end device.



  • 4.  Re: Device has stopped responding to polls alarms
    Best Answer

    Posted Jan 01, 2017 05:44 PM

    You can also try increasing the DCM timeout and retry values for this specific device to see if that helps . Could be a issue with SNMP poll timeout 



  • 5.  Re: Device has stopped responding to polls alarms

    Posted Jan 05, 2017 10:09 AM

    Hi,

     

    The issue has been resolved. I increase the dcm timeout. Thanks for your support.