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  • 1.  Device has stopped responding to polls alarms

    Posted Dec 29, 2016 11:39 AM

    Hi,

     

    I am receiving the alarms "Device has stopped responding to polls alarms", I check the devices and the connection is working fine. What is the possible issue?

     

    Thanks for your support.



  • 2.  Re: Device has stopped responding to polls alarms

    Broadcom Employee
    Posted Dec 29, 2016 11:52 AM

    Hi Ricky7

     

    If the device is not responding to Spectrum's SNMP polling in a timely manner, it could think the device is down and generate an alarm, even if the connection is still good when you are checking it. 

     

    Network latency can cause the delays in response time from the device. You can increase the timeout values and see if that helps reduce the alarms. On the device Information tab > CA Spectrum Modeling Information. Increase DCM Timeout and DCM Retry values to 5000ms / 5 Retry count, respectively. 

     

    If that doesn't solve it, you may want to check a network sniffer trace such as Wireshark to see the SNMP traffic between Spectrum and the device. 

     

    Regards

    Jay