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Process executing well without errors , System actions doing well , DB update statements were not reflecting in DB

Question asked by ravinder_byreddy on Jan 2, 2017
Latest reply on Jan 3, 2017 by sridhar_bandaru

Hi ,

  I have strange issue .

  I have a process which has several steps with multiple type of actions  System actions , Scripts .

 all the steps were executing well without errors .

System actions were reflecting in GUI & DB .

there are few gel scripts with DB Update statements , these were always showing executed without errors .  but the these script changes were only reflected in DB & GUI some times and were not reflecting sometimes .


is there any instance that only DB statements were lost in communication in Clarity PPM . This is happening randomly during US office hours .

any one saw this type of issue earlier , how to trace the exact problem .


we didn't see any errors in application Logs  , DB  .


In beacon we are seeing couple of errors , java.nio.channels.ClosedChannelException , java.nio.channels.AsynchronousCloseException  . not sure these are related to this issue . but these were seen in other environments also where this issue is not there .