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How do I put the time_spent field to be mandatory only in a certain status?

Question asked by rmps on Jan 2, 2017
Latest reply on Jan 11, 2017 by rmps

Hi folks, 


I need the analysts to fill the time_spent field when a certain status transition occurs (eg when the ticket goes to the resolved status).

 

 

I tried to create a condition for this, creating the attribute "alg.time_spent" on the object request/incident/problem and then I associated a rule for him. But, this didnt work.

 

Any ideia how i can do it?

 

Thanks very much, 

 

Rafael

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