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convert request to incident and viceversa

Question asked by subbaraomahendrakar.1 on Jan 3, 2017
Latest reply on Jan 3, 2017 by subbaraomahendrakar.1

HI All,

 

Does any one did a customization to convert request ticket to incident ticket along with the ticket number.

 

we are using 14.1 with c2 patch

 

can any one suggest how we can achieve this  with same ticket number while converting ticket from Request to incident and Viceversa.

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