Symantec Access Management

  • Private Community
Back to discussions
Expand all | Collapse all

Tech Tip : CA Single Sign-On : Policy Server reports error "Failed to initialize Management Thread"

  • 1.  Tech Tip : CA Single Sign-On : Policy Server reports error "Failed to initialize Management Thread"

    Broadcom Employee
    Posted Jan 02, 2017 06:30 AM

    Problem :

     

    The AdminUI wasn't able to connect to the Policy Server. Looking at the Policy Server at start time, it reported problems such as :

     

      [2417/4151355104][Sun Mar 13 2016 10:28:23][CServer.cpp:7903]
       [ERROR][sm-Server-01620] Failed to initialize Management
       Thread please remove /tmp/snrrpni€{{€pip
      [2417/3610106736][Sun Mar 13 2016 10:28:23][CServer.cpp:7577]
       [ERROR][sm-Server-01610] Error 25 waiting for server
       management messages. Error text: Inappropriate ioctl for device
      [2417/3610106736][Sun Mar 13 2016 10:28:23][CServer.cpp:7577]
      [ERROR][sm-Server-01610] Error 13 waiting for server management
       messages. Error text: Permission denied

     

    Cause :

     

    The Policy Server needs files

     

      /tmp/GCL-SiteMinder-A.pipe
      /tmp/GCL-SiteMinder-B.pipe
      /tmp/GCL-SiteMinder.sem
      /tmp/snrrpni{{pip

     

    for interprocess information exchange, and if those files don't have the right permissions, then the Policy Server will report the above errors.

     


    Environment :

     

      Policy Server 12.52SP1CR01 on Linux

     

    Resolution :

     

      Stop the Policy Server and AdminUI and on the Policy Server, remove the following files :

     

      /tmp/GCL-SiteMinder-A.pipe
      /tmp/GCL-SiteMinder-B.pipe
      /tmp/GCL-SiteMinder.sem
      /tmp/snrrpni{{pip

     

      Start the Policy Server;
     
      Those special files should be accessible to the Policy Server. The are used for some internal memory and process accesses.

     


    KB : TEC1764868