CA Service Management

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  • 1.  supportbridge.exe downloaded everytime in SA

    Posted Jan 03, 2017 06:29 AM

    Hi,

    Whenever end user clicks on Live chat or Join Analyst Now option to join assistance session, he/she gets pop-up to run SupportBridge.exe file everytime.

    Is there any way to avoid downloading of the exe file everytime?

     

    Thanks in advance.

    Vikash



  • 2.  Re: supportbridge.exe downloaded everytime in SA

    Posted Jan 03, 2017 06:41 AM

    It was in the past by installing the client locally.

    need to find back if i have some archive on how to do somewhere.

    /J



  • 3.  Re: supportbridge.exe downloaded everytime in SA

    Broadcom Employee
    Posted Jan 04, 2017 11:07 AM

    There is a pre-installed agent that can be installed on end user machines. 

    There's a video here that I helped create that goes over the details of using it (that's not my voice though, )

    How to Install the Support Automation Agent in CA Service Desk Manager683 - YouTube